This Return and Refund Policy outlines the terms and conditions governing the return and refund of products purchased from ROHAM . By making a purchase through our online store, you agree to the terms of this policy.
- Returns Eligibility:
Unused and Unopened Products: To be eligible for a return, the product must be unused, unopened, and in its original condition, including packaging, tags, and accessories.
timeframe for Returns: You must initiate the return process within 7 days from the date of delivery as indicated by the shipment tracking information.
Non-Returnable Items: Certain products are not eligible for return due to hygiene or safety reasons. These may include but are not limited to perishable goods, intimate apparel, personal care items, and customized or personalized products. Please check the product description or contact our customer support for specific details.
- Return Process:
Return Authorization: Prior to returning a product, you must request a Return Authorization (RA) number from our customer support team. To initiate a return, please contact us using the contact information provided in this policy.
Packaging and Shipment: When returning the product, ensure it is securely packaged to prevent damage during transit. Include the original packaging, tags, and accessories, along with the RA number provided by our customer support team. You are responsible for the shipping costs associated with the return shipment.
Tracking and Insurance: We recommend using a trackable shipping service and obtaining shipping insurance for your return. We cannot guarantee that we will receive the returned item, and we are not responsible for any loss or damage during the return shipment.
- Refund Process:
Inspection and Approval: Once we receive the returned product, our team will inspect it to verify its condition and compliance with our return policy. If the product meets the eligibility criteria, we will proceed with the refund process.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges and any applicable deductions, such as restocking fees, may be subtracted from the refund amount.
Refund Timing: The time it takes for the refund to be processed and reflected in your account may vary depending on the payment method and financial institution. Please allow [insert number] business days for the refund to be processed.
- Damaged or Defective Products:
Notification and Evidence: If you receive a damaged or defective product, please notify us within [insert number] days of delivery. Provide us with detailed information and photographic evidence of the issue to facilitate the resolution process.
Replacement or Refund: Depending on the nature of the issue and product availability, we may offer a replacement or issue a refund for damaged or defective products. Our customer support team will guide you through the appropriate resolution process.
- Contact Information:
If you have any questions, or concerns, or require assistance with returns or refunds, please contact our customer support team using the following information:
Customer Support: Email: firstname.lastname@example.orgPhone: +91 9022037319 Operating Hours: 11 am TO 4pm
Please retain your purchase receipts, order numbers, and any relevant documentation for efficient processing of returns and refunds. We are committed to ensuring your satisfaction and will make every effort to address any issues promptly and fairly.
Please note that this Return and Refund Policy is subject to change without prior notice. The most recent version will be posted on our website and will govern all return and refund-related activities.